PRIVACY POLICY

At Becketts Farm, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to third parties and how we keep it secure.

As we improve on best practise and adhere to any updates in legislation, we will have cause to change this Policy. Please check this page from time to time to ensure that you’re happy with any changes. By using our website, you agree to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@beckettsfarm.co.uk or by writing to A. E. Beckett and Sons, Heath Farm, Alcester Road, Wythall, Birmingham, B47 6AJ. Alternatively, you can telephone 01564 823402.

Who are we?

‘We’ refers to A. E. Beckett & Sons Ltd (known as Becketts Farm), a Farming Business also operating a Farm Shop, Restaurant, Cookery School and Conference Centre. We are registered as a Limited Company (no.682856). The registered address is Heath Farm, Alcester Road, Wythall, Birmingham, B47 6AJ.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, place an order, book a table, apply for a job, enter an online competition or if you register to receive our newsletter.

What type of information is collected?

The personal information we collect varies dependent on your activity on our website. Personal Data that we might collect includes your name, email address, postal address, age, IP address, date of birth and information regarding what pages are accessed and when. If you purchase a product or book a cookery class with us, your card information is NOT held by us, it is collected by our third party payment processor Opayo, who specialise in the secure online capture and processing of credit/debit card transactions. If you book a table in our Restaurant, you may be asked to enter card details to secure the booking. Should you fail to attend the reservation you have made, your card will be charged. These card details are held by Stripe, a third-party payment processor and your card information is NOT held by us.

How is your information used?

We may use your information to:

• Process orders that you have submitted;
• Reply to an enquiry form that you have submitted;
• Process entries into a competition, and contact you if you have requested us to;
• Send you communications which you have requested and that may be of interest to you. These may include information about events, activities, promotions or news;
• Manage a restaurant or cookery school booking

We will hold your personal information on our systems for as long as is necessary for the relevant activity. Should you wish for your details to be removed from our website system please email info@beckettsfarm.co.uk or contact us on 01564 823402. Please be aware that it may take us up to 30 days to delete your data from our system. You have the right to be erased from our systems unless the request is manifestly unfounded or excessive.

Who has access to your information?

We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

Third Party Service Providers

We may pass your information to our third-party service providers for the purposes of completing tasks and providing services to you on our behalf. When we use third party service providers, we share only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law.

We have given careful consideration to the data flow between ourselves and third-party organisations involved in our website operations and below list the additional companies which may have access to your data through your use of our website.

KIJO – Our website is hosted and maintained by KIJO Creative Ltd. They have access to the internal workings of our website and the information they hold. By using our website you agree to their access of your data. KIJO are bound contractually to adhere to stringent data security measures when handling our customer data and to never utilise our customer data for their own marketing purposes. Here is a link to Kijo’s privacy policy: https://kijo.co/privacy-policy/

Woocommerce – If you make a transaction through our website this is powered by Woocommerce. You can read WooCommerce’s privacy policy here: https://woocommerce.com/privacy-policy/

Opayo – We use Opayo (formerly Sagepay) to process payments for transaction on the website. Opayo is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. You can read the Opayo privacy policy here: https://www.opayo.co.uk/policies/privacy-policy You can also read the Opayo security policy here: https://www.opayo.co.uk/policies/security-policy

Impact Data – Our email marketing is done with the use of marketing automation provider, ‘Impact Data’, for more about how Impact Data processes your data, see the ‘Marketing’ section of this policy

ResDiary – If you book a table in our Restaurant, your data will be processed and stored by ResDiary. Customer data is stored within ResDiary for 24 months. You can read more about ResDiary’s privacy policy here: https://sales.resdiary.com/privacy-statement/

Stripe – For some Restaurant reservations under certain circumstances we operate a ‘tokenisation’ system. Under this, customers are required to provide their card details, and should they fail to show up for their booking their card is charged the pre-agreed fee. This is stated in our booking terms and conditions. The third-party provider used to process this data is Stripe. Stripe are a trusted online payments provider. You can read their privacy statements here https://stripe.com/privacy-center/legal#faq_5

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation. In this instance, we are committed to ensuring that your privacy rights continue to be protected.

Marketing

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: info@beckettsfarm.co.uk or telephone on 01564 823402.

If you choose to subscribe to our newsletter via our website, or to opt-in to receive email marketing, then your information will automatically be transferred to our third party marketing automation platform, Impact Data. This third party data processor take data protection and the General Data Protection Regulation seriously, and holds personal data with the utmost care and security. Becketts Farm hold great confidence in our third party service providers, should you wish to read their privacy policy for yourself, you may follow the below link:

Impact Data Privacy Policy

Impact Data has self-certified to the EU-U.S. Privacy Shield and lawfully transfers EU/EEA personal data to the U.S. pursuant to the Privacy Shield Certification.

Customers are able to manage their subscription preferences additionally via the ‘unsubscribe’, or ‘my profile’ link at the bottom of all communications sent.

Profiling – We may analyse your personal information to create a profile of your interests, preferences and visitation rates so that we can contact you with information relevant to you.

Accessing and Updating Information

The accuracy of your information is important to us. If you change email address, or find that any of the other information we hold about you is inaccurate or out of date, please email us at info@beckettsfarm.co.uk, or write to us at: Heath Farm, Alcester Road, Wythall, Birmingham, B47 6AJ to request us to update it. Alternatively, you can telephone 01564 823402. You have the right to ask for a copy of the information Becketts Farm hold about you. If you wish to request this information, then please get in touch via one of the above channels.

Data Retention

If you set up an online account with us and have not logged into your account for 24 months, your personal details and login details associated with this user account will be deleted. However, any order you have placed and accompanying details which you have supplied may however be retained on the system for up to six years for accounting, tax reporting and record keeping purposes.

If you send any enquiry via our website your data will be held for up to 60 days.

For Restaurant bookings, data is retained for 24 months.

Security precautions

When you give us personal information, we take steps to ensure that it’s treated securely. Our entire website is secured using an SSL certificate which uses SHA-256 with ECDSA Encryption. You can click the padlock in your browser to see more information about our SSL certificate.

While we make every effort to protect your personal information, we cannot guarantee the security of any information you transmit to us via this website, and you do so at your own risk. Once we receive your information, we strive to ensure its security within our systems. Where you have chosen a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone, and recommend changing it regularly as good practise.

Use of ‘cookies’

Like many other websites, the Becketts Farm website uses cookies.

What are Cookies?

For more information on cookies please see our cookie policy found on the bottom beckettsfarm.co.uk homepage.

Cookies are tiny text files stored on your computer when you visit certain web pages. We use cookies to enable the smooth use of our website, in some cases keep track of what’s in your basket and track your visit using Google Analytics.

To use our website most effectively you need to have cookies enabled. If you decide to disable cookies you’ll still be able to browse the site but may encounter some issues. Most modern web browsers (Internet Explorer, Google Chrome, Safari & Mozilla Firefox) come with Cookies enabled.

It’s important to note that cookies don’t harm your computer. We don’t store any personal data in the cookies we create such as payment details, but we do use cookies to track analytical information to enable us to deliver a better service.

You will be able to browse this website if you decide to disable cookies, but to make full use of it we think you should accept cookies. The most important cookie we use on the site is what’s called a ‘session cookie’. The session cookie is written when you access the site but does nothing unless you login and wish to save your details for example.

However, if you would like to delete or block cookies from the website you can use your browser to do this. Each of the modern browsers are different so please view your browser or mobile device’s help/manual to edit your cookie preferences.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ and we encourage you to read the privacy statements on these other websites. We cannot be responsible for the privacy policies and practices of other sites even if you access those websites using links from our website.

Similarly, if you linked to our website from a third party website, we cannot be responsible for their privacy policies and practices and advise that you check the policy of that third party site.

16 or Under

If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

For our Children’s Party Enquiries or to book a Child’s space on a children’s event that we run, we do require the age and/or date of birth for the child as this helps us to tailor the customer experience that you and your child receives. If you would prefer not to disclose this information, this field is not mandatory.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in October 2021.