We are delighted to have been awarded the Trip Advisor Certificate of Excellence 2019. We currently rank in the top 100 out of 1845 restaurants in Birmingham. With so many world class restaurants in our city, we’re pleased that ‘little old us’ – an independent, family-run establishment – can give the best of them a run for their money!
Of course we owe this status firstly to our dedicated team here.
Our chefs take care over every dish that leaves our kitchen. Whether you visit during a busy Saturday breakfast or for a leisurely weekday lunch, quality, taste and presentation are always consistent. The chefs work hard to source the finest local ingredients. Our kitchen management team are always on the lookout to develop and expand our menu and daily specials.
Our Front of House team strive for customer service excellence, and cheesy though it may sound, ‘service with a smile’ is always guaranteed here. That smile is ALWAYS genuine when it comes from one of the team here – their happiness is infectious and they’re passionate about what they do. Comments on Trip Advisor highly praise the warm and friendly welcome they receive here. We think that is hugely important, whether you’re a regular customer or visiting for the first time, that you feel part of the family.
Of course we also couldn’t achieve this fantastic status without our lovely customers. Whether you’ve left a review for us before on TripAdvisor, or given us feedback directly when you’ve visited, it helps our management team to continually grow and improve upon what we aim to do here. Jim Thompson, our Hospitality Director says: “All feedback that we receive via any channel is valued. When that feedback is positive it really helps to motivate the team. They see their hard work paying off and they’re rewarded through bonuses or rewards. When that feedback is negative, or a constructive new idea is put forward from a customer, we learn from it. We take it on board, it instigates change and inspires us to try new avenues.”
What our staff have to say
Reviews are not just noticed by management either. Our staff enjoy reading the comments too. We always share a selection of the month’s nicest feedback in our monthly staff newsletter.
We asked some of our team why TripAdvisor reviews matter to them too, here’s what they had to say:
Andy Mahon (Sous Chef)
“We work really hard to try and ensure every meal that leaves our kitchen, we would be proud to serve to our own families. So it’s great when this effort is recognised by our guests on TA.”
Annie Shepperd (FOH Assistant)
“Positive feedback is a true reflection of the influence of personal service. It has such a motivational effect on all of the team.”
Debbie Palmer (Barista Supervisor)
“Positive TA reviews make us feel valued by our customers and that we are doing things the right way.”
So thank you for helping us gain this great accolade. If you’ve got 5 minutes to spare, please click through to Trip Advisor and leave us your thoughts about your most recent visit.